SUDEBAN ratified a ban on charging commissions to pensioners, retirees and older adults

Published at: 10/11/2026 09:01 PM

The Superintendency of Banking Sector Institutions (SUDEBAN) ratified the prohibition of charging fees on the payroll accounts of pensioners, retirees and older adults. The measure was formalized by Circular No. 08748, issued following complaints filed by the Human Rights Committee for the Defense of Pensioners, Retired Persons and Older Adults.

“Our demand was answered: Circular No. 08748, dated October 30, 2026, ratifies the provisions that protect our pensioners, retirees and older adults against undue bank charges,” said the national coordination of the union committee, represented by Edgar Silva and Urimare Capote, reported the Última Noticias portal.

The regulatory body's statement reiterates what is established in Circular No. 0136 of July 2024 for public and private banking. The instrument ratifies the free service and the legal obligation to offer preferential care to people with disabilities and older adults.

The regulation compiles resolutions in force since 2010, 2013 and 2015 on the protection of livelihood income. It also requires banks to set up priority ticket offices and set a maximum waiting time of 15 minutes for in-person procedures or cash withdrawals.

The official ratification comes after the actions taken by the union representatives at the SUDEBAN headquarters in Caracas. The spokespersons requested to stop monthly deductions of 654 bolivars for maintenance, a figure that exceeded the amount of the pension set at 130 bolivars.

The organization's leadership asked SUDEBAN to activate permanent oversight mechanisms in the financial sector. The group demanded to investigate unauthorized automatic debits and order the immediate refund of the amounts improperly withheld.

Mazo News Team